Return to Help IndexReturns & Shipping |
|
 |
|
| How long will it take to receive my order? | |
We only ship Monday through Friday and orders placed before 1:00 pm (PST) will be processed for shipment the same day. Any order placed after 1:00 pm (PST) will be processed for shipment the following day. It may take up to 24-48 hours after processing for your order to leave our warehouse. Within 24-48 hours after shipment, you will receive an email confirmation with tracking numbers to track your package. Please note that the time-frames described above reflect the availability of the item purchased. If an item from your order is back ordered, you will be notified within 24-28 hours of when your order was placed. Although we can not guarantee when an item will be back in-stock, we usually re-stock inventory every 7-15 business days so the wait on back-ordered items is usually not too long. If you would like an estimated time of delivery prior to receiving your tracking number, we suggest you check the sites of our carriers to correlate the shipping method selected with your order. Click on the appropriate carrier's link below and follow the instructions. Click Here for Shipping via UPS: 1. Select "Time-In-Transit Only" 2. Ship from: Los Angeles, CA 3. When are you shipping? Click Here for Shipping via USPS: 1. Select the shipping method of your order to see the average time of delivery |
|
| International Shipping | |
We use only USPS live shipping rates when shipping international. These rates are automatically calculated prior to submitting your payment information. Simply add an item to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We DO NOT offer free shipping on orders being shipped to an address located outside of the USA. Once an international order is shipped and tracking numbers are provided we will not be responsible for delivery under any circumstance including shipments that fail to clear customs. This includes packages destroyed by the carrier due to items being banned from a country. In this case we will not provide any type of refund or exchange. No Exceptions. It is up to our customers to perform diligence on their country's restrictions of products purchased. We are also not responsible for any possible tax or VAT charges incurred at customs. If an international order is returned to sender; for any reason, we will refund only the product cost less a 25% re-stocking fee. We will not refund freight charges on returned international shipments. For more information on refund scenarios for international returns please refer to our Undeliverable Address & Refused Shipments section or Return Policies. |
|
| Partial Shipping | |
If an item in your order is back ordered; whether properly marked on our store front or unexpectedly, we may proceed with partial shipping the entire order. Also, depending on the time-frame of when the back-ordered item is expected to be back in-stock, that item may be canceled from the order upon or after shipment. |
|
| Shipping Methods | |
We ship via USPS, UPS, and FedEx. Your package may be shipped an alternative method than what was selected at checkout solely for purposes of delivery efficiency. Such a happening can be attributed to either the size, weight, volume, and/or type of products within your order. The location of shipping address can also play a factor. This does not include any expedited shipping method such as overnight or 2 day air. |
|
| Undeliverable Address & Refused Shipments | |
If we receive a returned package because of an undeliverable address or refused shipment, we will refund only the product cost less a 25% re-stocking fee. If your order qualified for free shipping, there will be an additional 6% fee deducted from your refund. Unfortunately we can not reship a returned package with an undeliverable address or refused shipment but rather a new order would have to be placed at our store. |
|
| What are your return policies? | |
To read about our Return Policies or to return your order, click the My Account link at the top right hand side of our site. You will then want to click the "return policies" link in "My Orders" section of the My Account page. |
|
| What does it cost to ship my order? | |
Free Shipping on Orders of $59 or More! or $8.99 Flat Rate on Orders below $59 |
|
| How do I qualify for Free Shipping? | |
We offer Free Shipping on orders over $59 if the shipping address is located within the 48 contiguous states! |
|